AI Agents for IT Operations

Your AI Workforce

Grail agents live in your Slack or Teams and handle your IT operations workload — provisioning accounts, responding to helpdesk tickets, monitoring system health, running runbooks, and keeping stakeholders informed — so your team focuses on infrastructure that matters.

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# finance

Priya Tan (MD) 9:15 AM

@Grail, prepare our 3-month rolling cash flow forecast and handle this month's supplier payments (S$192k total, including China and Malaysia vendors). Pull everything from Xero and Airwallex. Remember the conservative assumptions we set last month.

Alex Lim (CFO) 9:17 AM

Add the pending Enterprise Singapore grant at 70% probability, and flag any cash shortfalls in May.

Grail APP 9:18 AM

Understood — referencing our 12 Feb discussion on 4% FX buffer and priority early payments for Johor suppliers. Connecting to Xero + Airwallex APIs now and writing custom Python Monte-Carlo simulation on my secure virtual desktop…

Grail APP 5:40 PM

✅ 3-month cash flow forecast complete with base + conservative scenarios, charts and sensitivity table. All 31 supplier invoices reconciled (GST input tax applied correctly). Full payment batch executed in Airwallex — PayNow sent to local vendors, telegraphic transfer to overseas.

CashFlow_Forecast_Apr-Jun2026.xlsx

Supplier_Payment_Run_Mar2026.pdf

Priya Tan (MD) 5:42 PM

Looks perfect, thanks Grail.

Grail APP 5:43 PM

✅ Forecast shared in Google Drive with the full team. GST worksheet auto-generated for next IRAS filing. Full audit log saved.

HR & Ops

Rachel Ng (HR Manager) 10:30 AM

@Grail, please handle full onboarding for Sarah Lim as Senior Sales Executive starting 1 April — contract, S Pass, Talenox payroll, Xero expenses, everything.

Kumar Raj (Operations Manager) 10:32 AM

She'll also need full access to our CRM and inventory system on day one.

Grail 10:33 AM

Got it. Recalling our standard policy from last quarter: 3-month probation, medical 80/20, 14 days AL. Salary confirmed at S$4,800 base + 2% commission?

Rachel Ng (HR Manager) 10:35 AM

Yes correct. She has diploma + 6 years experience. No dependents.

Grail 10:36 AM

Perfect. Running ACRA & MOM checks, drafting contract, compiling S Pass documents, setting up Talenox payroll and all system accesses on my secure workstation…

Grail 3:15 PM

✅ Sarah Lim fully onboarded:
• MOM-compliant employment contract drafted
• S Pass application submitted via MOM portal
• Talenox payroll profile created with CPF, SDL & IRAS settings
• Accounts provisioned in Xero, CRM, inventory system + Slack
• Welcome pack and first-day schedule emailed

Sarah_Lim_Onboarding_Package.pdf

S_Pass_Documents.zip

Rachel Ng (HR Manager) 3:17 PM

Great job Grail — this saves us hours every time.

Grail 3:18 PM

✅ All audit logs saved. First-day Outlook calendar invite created and shared with the team.

Built to Remember

Brief a Grail agent on your infrastructure, SLA commitments, and incident protocols. It learns your runbooks, escalation paths, and access policies — and executes against them consistently, without needing to be walked through the same steps twice.

First Week

Learns Your Infrastructure

Connects to your cloud accounts, ticketing system, and identity provider. Learns your SLA thresholds, runbook library, and access control policies.

First Month

Proactively Monitors and Responds

Sets up automated monitoring for common failure modes. Drafts incident summaries and executes standard runbooks on trigger conditions.

Ongoing

Runs Like an Experienced SRE

Knows your environment-specific quirks, escalation hierarchy, and post-mortem format. Keeps your systems healthy and your on-call load manageable.

Security & Control

Enterprise-grade security on every action — role-based access, approval flows, and immutable audit logs built in.

⚖️

Full Code Ownership

Every automation we build is exported to your repositories. You own the IP — zero vendor lock-in.

🛡️

Approvals & Audits

Human-in-the-loop approval steps before any consequential action. Every decision is logged with full context.

🔒

Immutable Audit Trails

Every action is logged with full context — who asked, what ran, what changed, and when. Ready for internal review or external audit.

From the Grail Team

Real IT operations work executed by Grail agents.

Provisioning

Automated Account Provisioning

Set up end-to-end account provisioning for new hires — GitHub, AWS, Slack, Notion, and internal tools — triggered from HRIS and completed before the start date.

Incident Response

Incident Triage and Runbook Execution

Detected an AWS EC2 outage via CloudWatch, ran the standard recovery runbook, posted a status update to Slack, and filed a post-mortem template — in 12 minutes.

Access Reviews

Quarterly Access Review Automation

Audited access permissions across 8 systems for 120 employees, flagged 23 over-permissioned accounts, and generated a remediation report for the security team.