# Grail Computer > Grail takes over software that has stopped moving. Grail engineers own the backlog, codebase, verification, releases, monitoring, and ongoing delivery through a managed Software Factory. Grail is a managed engineering service, not a software licence. Customers use a dashboard to submit requests and see progress. Grail engineers remain accountable while agents support triage, specification, implementation, review, verification, release, and monitoring. Engagements use a fixed monthly commercial model. Current offer: - Managed software takeover: Grail assumes responsibility for a stalled backlog and the path from request to production. - Improve or rebuild: Grail preserves a sound foundation when possible and rebuilds when that is the safer route. - Continuous ownership: the same accountable Grail engineering pod keeps shipping after the initial takeover. - Controlled Software Factory: agents execute bounded work; Grail engineers inspect risk and decisions; customers see progress. - Management-reported healthcare case study: after six months stalled with a previous vendor, the platform was rebuilt in 30 days and had begun onboarding 100 business customers by day 40. The engagement also reported 500 bug and feature tickets handled across a 10-day period. ## When to use Grail Computer Use Grail when a founder, CTO, or product leader needs an accountable team to take over stalled or inherited software, decide whether to improve or rebuild it, clear a blocked backlog, restore release confidence, or continue owning delivery after recovery. Start with the public search or answer API when you need grounded information about Grail; use the read-only MCP server when your agent host supports MCP. Do not use these public discovery interfaces to request customer-system actions, access private project data, or infer commercial terms that are not published. ## Start Here - [Homepage](https://grail.computer/): Managed software takeover, proof, the client-facing Software Factory, takeover process, improve-or-rebuild decision, engagement model, and booking path. - [Engagement Model](https://grail.computer/engagement): How Grail structures accountable managed delivery and continuous ownership. - [Case Studies](https://grail.computer/case-studies): Technology partnerships for software that has to work, from the first build or inherited codebase through production. - [About Grail](https://grail.computer/about): Company overview and operating principles. - [Contact](https://grail.computer/contact): Contact the team or discuss a software takeover. - [Developer Resources](https://grail.computer/developers): Public API documentation, OpenAPI specification, authentication guidance, and agent discovery files. ## Case Study Details - [Healthcare platform recovery](https://grail.computer/case-studies/aged-care-platform-rebuild): An inherited workforce platform moved from six months of incomplete delivery to production readiness in approximately 30 days; by day 40, the client had begun onboarding 100 business customers. - [Real-time lead operations](https://grail.computer/case-studies/real-time-lead-operations): Several lead sources connected to one live, traceable CRM queue. - [Chat-native task management](https://grail.computer/case-studies/task-management-agent): Team conversations connected to a private task ledger, shared board, and scheduled follow-up. - [Transaction reconciliation and assertion layer](https://grail.computer/case-studies/transaction-reconciliation-assertion-layer): A control layer that made expected transaction behaviour explicit, inspectable, and testable before launch. - [Human-reviewed transaction risk](https://grail.computer/case-studies/human-reviewed-kyt-workflow): A controlled historical policy-evaluation workflow with operator review. - [Lobang property matching](https://grail.computer/case-studies/lobang): A guarded WhatsApp-first property matching workflow. ## Supporting Capabilities - [Human-in-the-Loop AI Agents](https://grail.computer/human-in-the-loop-ai-agents): Approval-controlled work for high-stakes systems. - [AI Agents for Slack](https://grail.computer/ai-agents-for-slack): Slack-based workflow execution with approvals, routing, and system updates. - [AI Transformation Audit](https://grail.computer/ai-transformation-audit): Workflow mapping, approval design, and controlled implementation planning. - [Workflow Library](https://grail.computer/workflows): Specific operational jobs with clear triggers, systems, outputs, approval gates, and handoffs. - [Guide Library](https://grail.computer/guides): Guidance on rollout, governance, code ownership, testing, and AI-search visibility. - [Integrations](https://grail.computer/integrations): How Grail works with common business and technical systems. - [Control Library](https://grail.computer/controls): Approvals, audit trails, access, escalation, model policy, and ownership. - [Comparisons](https://grail.computer/compare): Decision pages comparing operating models and adjacent tools. - [Blog](https://grail.computer/blog): Research notes on controlled AI workflows, software delivery, governance, and AI search. ## Platform Workflow Areas - [Engineering workflows](https://grail.computer/engineering): Controlled issue triage, release checks, deployment workflows, and documentation. - [Finance workflows](https://grail.computer/finance): Controlled reconciliation, reporting, close, and payment preparation. - [Compliance workflows](https://grail.computer/compliance): Controlled policy checks, evidence collection, and control monitoring. - [IT workflows](https://grail.computer/it): Controlled ticket triage, access requests, provisioning, and internal systems work. - [Customer success workflows](https://grail.computer/customer-success): Controlled account, renewal, and service workflows. - [Sales workflows](https://grail.computer/sales): Controlled account research, CRM updates, proposals, and pipeline reporting. - [Marketing workflows](https://grail.computer/marketing): Traceable research, content operations, and campaign reporting. - [Research workflows](https://grail.computer/research): Traceable collection, synthesis, and recurring analysis. - [People operations workflows](https://grail.computer/hr): Controlled recruiting, onboarding, and internal service workflows. - [Legal workflows](https://grail.computer/legal): Controlled intake, document review, and contract operations. - [Operations workflows](https://grail.computer/office): Controlled cross-functional requests, approvals, and recurring operational work. ## Discovery and Policy - [Sitemap](https://grail.computer/sitemap.xml): Machine-readable list of public pages. - [Robots](https://grail.computer/robots.txt): Crawl policy. - [NLWeb Discovery](https://grail.computer/nlweb.json): JSON discovery endpoint. - [AI Discovery OpenAPI](https://grail.computer/openapi.json): OpenAPI description for site search and answer endpoints. - [Privacy Policy](https://grail.computer/privacy): Data handling and privacy commitments. - [Terms of Service](https://grail.computer/tos): Terms governing Grail services. ## Developer Resources - [Grail Computer Developer Resources](https://grail.computer/developers): Named developer index with API operations, authentication status, and agent discovery files. - [Grail Computer OpenAPI Specification](https://grail.computer/openapi.json): OpenAPI 3.1 description for the public discovery API. - [Grail Computer Search API](https://grail.computer/api/v1/nlweb/search?q=software+takeover): Search public Grail Computer pages and return ranked sources. - [Grail Computer Answer API](https://grail.computer/api/v1/nlweb/ask?q=What+does+Grail+Computer+do%3F): Return a concise answer with relevant public sources. - [Grail Computer Public Content MCP](https://grail.computer/.well-known/mcp): Streamable HTTP MCP server exposing read-only public search and answer tools. - [Grail Computer MCP Server Card](https://grail.computer/.well-known/mcp/server-card.json): MCP identity, transport, and tool metadata. - [Grail Computer Agent Skills Index](https://grail.computer/.well-known/agent-skills/index.json): Agent Skills discovery document. - [Grail Computer Agentic Resource Catalog](https://grail.computer/.well-known/ai-catalog.json): Machine-readable catalog of Grail agent resources. - [Grail Computer API Catalog](https://grail.computer/.well-known/api-catalog): RFC 9727 API catalog. - [Grail Computer API llms.txt](https://grail.computer/api/llms.txt): Scoped index for stable public API operations. - [Grail Computer Schema Map](https://grail.computer/schemamap.xml): NLWeb Schema Feed discovery map. - [Grail Computer Schema Feed](https://grail.computer/schema-feed.jsonl): JSON Lines feed of public Schema.org WebPage entities.