---
title: "Support Triage AI Agent"
description: "Route, summarise, and prioritise support escalations by combining ticket context, customer tier, product signals, and owner history."
canonical: "https://grail.computer/workflows/support-triage-ai-agent"
last-modified: "2026-08-23"
---

# Support Triage AI Agent

> Route, summarise, and prioritise support escalations by combining ticket context, customer tier, product signals, and owner history.

Canonical URL: https://grail.computer/workflows/support-triage-ai-agent

## Continue

- [Grail Computer homepage](https://grail.computer/): Managed software takeover, proof, process, and engagement model.
- [Grail Computer developer resources](https://grail.computer/developers): API and agent discovery documentation.
- [Grail Computer llms.txt](https://grail.computer/llms.txt): Curated agent index.